Warranties & Returns Policy
At Lider, we offer warranties, returns, and exchanges for ultimate customer satisfaction. Read on for more information.
One-Year Warranty:
Original proof of purchase from an approved sales channel is required to be eligible for a warranty. You can find the precise warranty information on the literature of the box, in your user manual, or verify with our Customer Service Team at (833) 977-3915 or (949) 418-8836.
A one-year warranty is available for items sold by approved outlets. Warranty replacement does not cover items damaged from improper installation, misuse, or modification.
Extended Warranty:
Some products offer an extended warranty with registration. To register for an extended warranty, email customerservice@lider-electric.com within 90 days of your purchase date.
Please provide the following information with your warranty request:
Purchase date
Purchase outlet
Product ID(s)
Order number
Warranty for International/Overseas Orders:
Warranty replacements for international orders require the customer to send the original item back to us. Once the item is received we will ship out a replacement. Please contact our team at sales@lider-electric.com for details.
This warranty policy applies to all products sold by Lider Electric and purchased through our approved sales channels such as our website and Amazon. This warranty policy is subject to change without notice—last updated 1.1.22.
Refunds:
We offer a 30-day money-back guarantee as long as the original item and the packaging are not damaged.
Email your order details and list the products being returned to customerservice@lider-electric.com to start the return process. You will receive an RMA (Return Merchandise Authorization) label to place on the return box. A refund will be applied once the return is received and verified.
Exchanges:
The product must be in new condition and not missing any components to be eligible for an exchange. All exchanges require a new order to be placed. A full refund will be applied to the original order once the item is returned.
If a product is determined to be defective, we will send out a replacement unit along with a return label. The defective product must be exchanged within the warranty period to be eligible for a replacement. A credit card must be placed on file for replacements. If the customer does not return the defective unit or has damaged the product with improper use/installation they may be charged for the replacement unit.
Contact sales@lider-electric.com to initiate an exchange.
Cancellations:
Orders can be canceled before the item ships for a full refund. Contact customer service immediately to cancel.
Contact Info:
Customer Service Dept.
Lider Electric, Inc.
4695 Mac Arthur Ct, 11th Floor
Newport Beach, CA 92660
