Frequently Asked Questions

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At Lider, we offer warranties, returns, and exchanges for ultimate customer satisfaction. Find our full warranty policy details here: Warranties & Returns

If a product is determined to be defective, we will send out a replacement unit along with a return label. The defective product must be exchanged within the warranty period to be eligible for a replacement. A credit card must be placed on file for replacements. If the customer does not return the defective unit or has damaged the product with improper use/installation they may be charged for the replacement unit.

We offer a 30-day money-back guarantee as long as the original item and the packaging are not damaged.

Email your order details and list the products being returned to customerservice@lider-electric.com to start the return process. You will receive an RMA (Return Merchandise Authorization) label to place on the return box. A refund will be applied once the return is received and verified.

The product must be in new condition and not missing any components to be eligible for an exchange. All exchanges require a new order to be placed. A full refund will be applied to the original order once the item is returned.

You can update or cancel your order as long as it hasn't shipped yet.

For the fastest assistance, please contact our Customer Service team as soon as possible. You can reach us by email or phone, and our team will be happy to assist you with your request.

Please note that once an order has shipped, we can't make changes or cancel it. Once you receive your order, please contact our Customer Service team for assistance with a return, refund, or replacement, if applicable.